1. What is MOQ?
We welcome you to order a small number of samples to test our product quality. The minimum order quantity for most products is 1 piece. We believe that your order will exceed 500 pieces in the near future, and support customers to OEM their own brands.
2. Do you accept OEM or ODM?
Yes, we accept OEM and ODM.
3. If I place a large order, will there be a discount on the price?
Of course, our professional sales staff will give you an accurate quotation based on the quantity you need. Our purpose is to help customers expand the market and provide high-quality products and professional services according to your business needs.
4. How do you ensure production quality?
To ensure production quality, we import advanced production equipment from Europe, and R&D personnel communicate and learn with leading industries in various countries. Skin tests are carried out before the products leave the factory and product samples are retained.
5. How is your logistics and transportation?
USA: About 2-5 business days
Canada: About 3-7 business days
Australia, Europe, New Zealand: About 4-7 business days
Japan, Hong Kong, Singapore: About 2-3 business days
Zambia, South Africa, Kenya: 7-10 business days
Delivery dates vary for other countries.
Delivery Express: DHL, UPS, Fedex, Special Line includes taxes and door-to-door customs clearance
6. Do I need to pay customs duties for my order?
For international orders, customers are considered the importer of the purchased products and are therefore responsible for paying any customs duties, import duties and other fees associated with the purchased products. Our shipping costs do not include customs duties. Import policies vary from country to country, please contact your local customs office for more information.
7.Can I change my address?
You can make changes to the delivery information such as address before the goods are shipped. For such requests, please email us at lizijun896@gmail.com or contact us via WhatsApp.
*Please check your address details carefully before completing your order to ensure timely delivery.
8. About Payment
Western union, Paypal, T/T, L/C, etc., according to your convenient method.
9. What happens if your package is detained by customs?
If it is expected that your package may be detained by customs, we kindly ask you to contact the logistics carrier for further assistance. Please note that it may take up to 10 working days from the date of claim for us to receive updates. During this period, we cannot take any immediate action.
If your package is detained at the local customs and not released, there are two possibilities to consider. The first possibility is that the recipient may need to pay taxes and fees for the release of the package. If this is the case, we kindly ask the recipient to meet this requirement to facilitate the release.
Alternatively, if the package is rejected by customs, we will take necessary measures to ensure your satisfaction. In this case, our customers have two options
Either get a refund, minus only the shipping cost. Or ask us to re-ship again.
We will re-ship free of charge, and if you choose to do so, we will provide you with a new tracking number for your convenience. If
The new shipment is detained at customs again, it is a matter of negotiation. In this case, the situation will be resolved individually.
Please note that if the logistics carrier does not release the package due to the recipient’s failure to pay taxes and fees, no compensation will be made. We kindly ask for your understanding of this.
